Our product is a watercolor family portrait created by combining several photographs. You provide us with all of your family members’ & pets’ photos, & we’ll create a digital hand painting out of them using a drawing tablet. We may also print an actual physical family art portrait for you! Many customers choose our family paintings for anniversary presents, Father’s Day gifts, Mother’s Day portraits, Christmas presents, & memorial keepsakes to commemorate the deceased loved ones. CONDITIONS FOR PHOTO SUBMIT We can only guarantee the drawing outcome’s optimal quality when your photos meet our conditions. - Please add photos at the originally actual size (the higher the resolution, the better). - A cropped or screenshot photo may not bring out the clearest details. - The photos you send to us must show the features of the face & hair clearly & wholly. - Selfies or headshots might not be accepted. At least, parts of the upper bodies must be contained in the picture. Also, in case you would like to change another picture of someone or change placements for people on the portrait after we have sent you the proof, an extra fee of $9 per person will be required because we have to redo the portrait. Therefore, please submit the best looking photos you have, along with a detailed request for how you’d like the portrait to be done & any specific placements you need. in addition, there are 2 free revisions for any other edits. Your details for each revision are greatly appreciated. HOW DOES IT WORK? The first proof is usually ready in 3-5 business days (or 7-10 business days during holiday seasons). The processing time till the final product might take longer if revisions are needed. - Digital Download Option: After the proof approval, an artwork’s digital file with high quality will be sent to you via email, so that you can conveniently print it yourself at any print shop nearby (CVS, Walmart, Staples, etc.). Keep in mind that there’s NO Physical Artwork mailed to you if ordering a Digital Download. Please order Digital Download if you are not from the U.S. We only mail physical prints within the U.S. - Print Option (Poster, Canvas, Canvas Frame): After the proof approval, please allow 3-7 business days (excluding weekends & holidays) to print the artwork. We’re using our trusted 3rd-party print provider & cannot rush the print production for you. The product will then arrive at your shipping address after 5-7 business days if you choose Free Standard Shipping. For Paid Expedited Shipping selected during checkout, you can receive the item within 2-3 business days. - Please be aware that if there are any unexpected delays or delivery issues from the carriers that is out of our control, your local post office is the best resource for the shipment information including the GPS delivery coordinators. - Also be aware that it is customer’s responsibility to pay for the reshipping cost & processing fee if your package is returned to the sender for any reason.
